Effective communication is key to building successful relationships. When dealing with clients and customers, it is important that you are able to make a positive impression that will propel your business relationship forward. You will achieve this by building rapport with your clients.
At times, nerves, anxiety, stress, and distraction can wreak havoc on a meeting or new business relationship. In our Rapport Building Training, you will be guided through personal interactions and how to ensure that you are presenting your best self, while connecting with the person in front of you. If you wish to understand how to harmoniously exist with another person, it is important to become aware of the ways in which people connect, both consciously and subconsciously, physically and verbally.
During our training, we will discover ways for you to build connections with your colleagues and clients and improve these relationships so that you have the ability to relate to others in a way that creates a level of trust and understanding. It is important to build rapport with your clients and colleagues as it encourages their unconscious mind to accept and begin to process your suggestions; you will gain the skills to make people feel comfortable, relaxed and open to suggestions.
We will focus on clear strategies to improve your effectiveness in listening and speaking skills by using an array of practical exercises . These will include: voice and speech exercises; various acting techniques, verbal and non-verbal understanding; body language and mirroring/adjustment; and other effective strategies to build trust in the workplace and with potential clients.